PTP Blog

I picked up this article by Eugene Eric Kim via Jon Stahl’s blog.

In it, Eugene writes about a training experience in which he clearly sees the impact of differences in technology understanding - what he calls the technology understanding gap:

The following day, I co-led a session on this topic with AngusParker. Two of the participants were dealing with the specific challenge of connecting members of a national network of leaders in reproductive health, so we used that as a case study. We decided to use Clay’s contention to frame the problem, resulting in this whiteboard:

What do you notice about this picture? Obviously, the Tools column is completely empty. That’s a dead giveaway that I’m facilitating this discussion. (That and the horrific handwriting.) Figure out the basics first. Don’t let the question about technology drive the discussion. During the discussion, one of the participants asked, “What tools can we use?” I responded, “Let’s not worry about that now.” So we kept talking and talking, and I noticed the two non-technical participants in the group squirming like crazy. So I stopped, noticed how gaping the Tools column looked, and said, “You’re uncomfortable about not having discussed the tools, aren’t you.” She nodded. “Don’t worry about it,” I responded. “The tools part will be easy, once we figure everything else out.” “Easy for you, maybe,” she said. “You already know what goes there.” That was not quite true, but I got her point, and the force of it struck me so hard, I had to stop for a moment. I looked at the gap, and I saw possibilities. She looked at the gap, and she saw a void. That was upsetting for her. It made it hard for her to think about the other aspects of the problem. It made me realize how much I take my technology literacy for granted. But it also created an opportunity to discuss how easily we are sidetracked by technology. “Tool” does not have to mean software, and making that assumption prevents us from exploring other viable, possibly better solutions.

Jon follows up with this observation:

often, people who are less technically literate think that if they only fill in the right answer in that middle “Tools” column, that their problems will all be solved. When, really, it is more important to get the Promise and the Bargain right. I like to call this pattern “magical tool thinking.” It results in a lot of wasted time and effort trying to identify that magical, right tool — effort which should go into thinking about process, objectives and how to sustain the non-technological parts of the organizing effort.

I couldn’t agree more - with both of them. In fact, it is this “Technology Understanding Gap” and the its impacts that Jon notes that we address with our Community Organizing and Technology Institute.

Our goal with COaTI - and really all of our programs - is to help organizers understand what’s possible with technology so that organizers can put the “tools” in their proper context and focus on the goals and strategy that should drive any technology’s use.